The distribution of registration information is an automatic process and is not controlled manually. Here are the most common reasons for not receiving the key:

If you don’t receive the email with registration information within 24 hours, please try the following key retrieve page:

If all the above does not help, please try to use following methods to contact us and we will provide prompt support for you:

MSN Messenger:
Yahoo messenger:
Note:Our hotmail and yahoo mail boxes are not monitored; please do not send emails to them.
Online from 9:00 a.m. to 5:30 p.m.(GMT +8:00) in business days.