Submit Support Requests

Have you referred to our Product Help,FAQ or Tutorial Center?
If you cannot find an answer from those resources, please try to submit your requests to us. All fields marked with * are required, so please fill them out.

It will be helpful for us to speed up processing your ticket if you can provide us with the detailed information and related files.

Attention: Please read the following items carefully before submitting your requests.

    1. Instructions about receiving registration key instantly after purchase >>

    2. How can I contact Customer Service if I get no response after submitting my request / sending an email?

    First of all please kindly check if mails from Sothink are in your spam folder; please make sure our official email address support@sothink.com is white-listed in your mailbox, and if you still fail to contact us, please try the following methods:
    (1).Telephone: +86 27 67848991
       Office hours: 9:00 a.m. ~ 5:00 p.m. (GMT+8:00)
       If nobody answers the phone, feel free to leave a message.

    (2). Online Service
       MSN Messenger: sothinkcustomerservice@hotmail.com
       Yahoo messenger: sothinkcustomerservice@yahoo.com
       Note: Our hotmail and yahoo mail boxes are not in use; please do not send emails to the two addresses.
       Available from 9:00 a.m. to 5:00 p.m.(GMT +8:00) on business days.

Before submitting requests, please make sure of the following points::
  • All necessary information has been filled out.
  • All information is correct and error-free.
  • * First Name:
    * Last Name:
    * Contact E-mail:
    * Support Issue:   
    * Anti-SPAM protection, please enter:
     

    Sothink ist das Markenzeichen von SourceTec Software Co., LTD.
    Flash ist das Markenzeichen von Adobe.
    Sothink Software: SWF Decompiler, DHTML Menü, Baum Menü, JavaScript Web Scroller, SWF Quicker, SWF Easy, Quicker für Silverlight, Logo Maker

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